Delivery Information

All orders received before 12:00PM Monday to Friday will be dispatched on the same day. Orders placed after 12:00PM will be sent the following working day.

If your order is placed over the weekend or on a bank holiday, your item(s) will be dispatched on the following Monday (or Tuesday in the case of Bank holidays). We are not currently offering a Saturday delivery service.

If for any reason there is a delay or an item is out of stock, we will contact you as soon as possible and give you a choice of options or a refund.

UK Postal Charges

We offer FREE DELIVERY for orders over £35 - Royal Mail Standard Delivery 2-3 working days.

For orders under £35: 

Royal Mail Standard Delivery 2-3 working days - £2.99

Royal Mail First Class 1-2 working days - £3.99 

For a signed for delivery: Royal Mail First Class ‘Signed For’ - £5.50 Next working day if ordered before 12pm. A signature will be required.

Please Note: If we find your parcel weighs over 2kg when it's packed, we cannot send it using Royal Mail. If this is the case, we will contact you as soon as possible to inform you of costs for a courier. Please contact us at hello@thewildtree.co.uk if you require a quote for a large delivery.

Mainland EU      

£15 Royal Mail Tracked & Signed (Shipping time 5 – 10 days)

USA 

£25 Royal Mail Tracked & Signed (Shipping time 5 – 10 days)

(USA Customers are liable for customs and VAT requirements – we do not have this information so you will need to check with your local authority before you check out)

Rest of the world 

Please email us at hello@thewildtree.co.uk

Undelivered Orders

If your item is returned to us undelivered for an incorrect postal address or if the parcel has not been collected from the courier in time, you will need to pay the full postage cost to have your order re-sent to you.

Packaging

We try and reuse as much packaging as possible to ensure we have minimal environmental impact. If this is not possible then we will use recycled cardboard boxes, sealed using paper tape.